Job Summary

The Senior Soft Services Team Leader is responsible for leading and coordinating a team of soft services staff to ensure the efficient and effective cleaning of designated areas according to established standards and schedules. This role involves assigning tasks, providing guidance and support to team members, monitoring work quality, and ensuring the availability of necessary supplies and equipment. The Senior Soft Service Team Leader will also act as a point of contact for the team and escalate any issues to the Soft Service Supervisor.

Key Accountabilities

Team Leadership and Coordination:Lead and motivate a team of cleaning staff to achieve high standards of cleanliness.Assign daily cleaning tasks and areas of responsibility to team members.Provide clear instructions and guidance on cleaning procedures and techniques.Monitor the progress and quality of work performed by the team, offering feedback and support.Ensure effective communication within the team and with the Cleaning Supervisor.Quality Assurance.Ensure that all cleaning tasks are performed to the required standards and according to established protocols.Conduct regular checks of completed work to identify and address any deficiencies.Promote a culture of attention to detail and pride in work among team members.Quality Control and Standards:Ensure that all cleaning tasks are performed to the required standards and according to established protocols.Conduct regular checks of completed work to identify and address any deficiencies.Promote a culture of attention to detail and pride in work among team members.Inspect facilities, and report any maintenance issue with the hard services team.Training and Support:Provide on-the-job training and guidance to new team members.Reinforce proper cleaning techniques, equipment usage, and safety procedures.Support team members in developing their skills and knowledge.Resource Management:Ensure the team has access to the necessary cleaning supplies, chemicals, and equipment.Report any shortages or equipment malfunctions to the Cleaning Supervisor.Promote responsible use of cleaning materials to minimize waste.Health and Safety:Ensure that all cleaning activities are carried out in compliance with health and safety regulations and company policies.Remind team members of safe handling procedures for cleaning chemicals and equipment.Report any safety hazards or incidents to the Cleaning Supervisor immediately.Ensure the proper use of personal protective equipment (PPE) by team members.Communication and Reporting:Serve as a primary point of contact for the cleaning team.Communicate any issues, concerns, or feedback from the team to the Cleaning Supervisor.Report on the team's progress and any challenges encountered.Participate in team meetings and provide updates as required.Problem Solving:Address minor cleaning-related issues and challenges at the team level.Escalate more complex problems or concerns to the Cleaning Supervisor for resolution.Cleaning Duties:Perform cleaning duties as required, working alongside the team to ensure tasks are completed efficiently and effectively.Step in to cover for absent team members when necessary.Other Duties:Assist the Cleaning Supervisor with inventory checks and other related tasks.Provide input on process improvements and best practices.Perform any other duties as assigned by the Cleaning Supervisor.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Suitable University Degree / Diploma in any discipline.
• Knowledge: In-depth knowledge of Methods & Working Practices, and Health & Safety requirements.Supervision of Cleaning, Landscaping, Pest Control, waste management, Planned Preventive Maintenance and associated services.In-depth knowledge and experience with BICSc/MPACT/ISSA training, standards and procedures.Expert level knowledge and experience with all standard requirement machines.Knowledge of auditing systems.
• Technical Skills: Good Level computer literacy.Leading and guiding teams.Assigning and monitoring tasks.Providing on-the-job training.Quality control and attention to detail.Communication (verbal).Basic problem-solving.Knowledge of cleaning techniques and equipment.Awareness of health and safety regulations.
• Language Skills: Good Arabic/English communication /Urdu is an advantage.
• Experience: Minimum 5 years in Total Facilities Management or similar organization with at least 2 years in similar position. Relevant Technical Qualification with 2-3 years operational delivery experience. Experience in retail, commercial and industrial properties.

Key Interactions

• Key Internal Contacts: OCS Technicians. Supervisors.
• Purpose of Interaction:  Assigning jobs to the technician and supervising & Guidanc. Coordinating with OCSA supervisors in different jobs.
• Key External Contacts: Manager
• Purpose of Interaction: Assist Manager
• Direct Reports: N/A