Job Summary

As a Senior Parts & Service Sales Engineer, you will be responsible for maximizing Parts & Service sales within your assigned territory through professional accounts management, technical expertise, and building strong, long-term customer relationships based on trust and value.

Key Accountabilities

• Achieve Parts & Service sales targets and grow aftermarket revenue.
• Develop and maintain long-term relationships with customers.
• Perform various equipment inspections to the required standard (CTS, SOS, TA, etc.) and provide customers with cost-effective solutions to their day-to-day maintenance problems.
• Efficiently manage the parts sales and service for the assigned territory by updating customer data, equipment population, market activity, and lost sales.
• Identify and report sales opportunities across all company divisions.
• Conduct regular customer site visits, prepare call reports, and follow up on identified Parts and Service opportunities in a timely manner.
• Actively promote Company Parts & Service programs, campaigns, and initiatives to maximize customer engagement and aftermarket revenue.
• Maintain a professional image and the highest level of integrity.

Knowledge, Skills and Aptitude

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• A minimum of 5 years of experience in product support/after sales role with CAT dealerships or a recognized heavy equipment dealership.
• Basic Mechanical Engineering skills are required.
• Proficiency in English language is essential. 

Key Interactions

Key Internal Contacts: Parts. Product Support. Sales Department. Service Department.

Purpose of Interaction: To Check Required Spare Parts Availability. Check parts pricing. To receive the customer account. Check the maintenance progress.

Key External Contacts: Customers.

Purpose of Interaction: CMD Customers

Direct Reports: NA