Job Summary

• Provide superior levels of customer service consistently, demonstrating strong sales skills, attention to detail, flexibility, and teamwork.
• Prepare quotations for flights, hotels, transfers, Meeting rooms, Tours, and other related services.
• Provide strong support and assist customers as MICE expert on the destinations’ hotels, tours, rentals, and travel related products/ experiences.

Key Accountabilities

• Working on all group’s enquiries (existing/new leads) in an accurate, appropriate, and timely manner
• Suppliers’ negotiations.
• Approach new leads that generate good volume for the company.
• Ensure proper execution of all MICE events to the customers’ satisfaction and within budget.
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the systems.
• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes.
• Ensure accuracy and timeliness of monthly invoices.
• Coordinate proposals with destinations reservation hubs
• Achieve monthly/quarterly sales and conversation targets.
• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventative measures.
• Ensure adherence to standard operating procedures.
• Has very good technical understanding for Air Tickets & Groups.

Knowledge, Skills and Aptitude

• Educational Qualifications & Certifications: Minimum High school Certificate An undergraduate / Certificate/Diploma/Degree in Tourism/ Travel/Hospitality will be an advantage.
• Knowledge:Excellent Organizational and administration skills
• Project management skills
• Negotiation skills
• Creative and out of the box thinking.
• Solid level of Maturity and professionalism to manage a program on the ground with the customer.
• Excellent domestic, regional, and international travel experience
• Technical Skills:Demonstrate strong computer literacy skills specifically MS Office Application i.e.MS Word, MS Excel and MS PowerPoint. Ability to use booking platforms for air and/or ground services.
• Language Skills:  Fluency in both English and Arabic
• Experience:Must have at least 5 years’ experience in the Travel, Tourism or Hospitality industry, MICE

Key Interactions