Job Summary

To lead and manage the full scope of the LTL product offering, including service design, operational performance, pricing, profitability and continuous improvement. The LTL product Manager acts as the owner of the product, working cross functionally to ensure service competitiveness, alignment with market needs and operational consistency across hubs and terminals.

Key Accountabilities

• Design and continuously improve the LTL product offering, ensuring reliable service, coverage pricing models and lead times.
• Develop and implement operational workflows and SOPs to standardize the service across l hubs, terminals and long-haul routes.
• Coordinate closely with operations and commercial teams to ensure service delivery meets promised SLAs and cost targets
• Monitor and Analyse service KPIs such as on-time delivery, truck utilization, and cost per shipment
• Identify inefficiencies or service gaps and lead initiatives to resolve them
• Support business development by aligning product features with customer expectations and market needs
• Act as the internal subject matter expert for all LTL-related topics – network, pricing, performance, and process)
• Lead pilots or new initiatives such as regional expansion, TMS roll out

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor’s degree in business, logistics, supply chain or any related field.
• Knowledge: In-depth understanding of the LTL service design, pricing, hub models, and transport operations.Working knowledge of network planning, route optimalization, and cross docking principles.Strong grasp of logistics KPIs and performance management tools
• Technical Skills: Proficient in Microsoft Office, particularly Excel, Word, and Outlook and data analysis.Familiarity with TMS and operational dashboards.Comfortable building workflows, process maps, and SOPs.
• Language Skills: Fluent in Arabic and English (written and spoken)
• Experience: Minimum 5 years in transportation or logistics operations, with at least 2 years managing or developing LTL or similar service lines.

Key Interactions

• Key Internal Contacts: Operations Managers. Hub and Terminal Supervisors. Commercial Team. Finance. IT/ TMS support. QHE.
• Purpose of Interaction: Ensure alignment of service execution with product design.Standardized hub processes, and workflow.Share product features. pricing logic and performance updates.Align on service costing, profitability and pricing decisions.Support digital implementation and data integrity for LTL flow.Develop and audit adherence to SOP.
• Key External Contacts: Customers.
• Purpose of Interaction: Relationship maintenance, growth and customer satisfaction.
• Direct Reports: Operations Team.