Job Summary

• Achieve Parts & Service sales targets through Managing onsite activities, Develop and maintain long-term relationships with customers, Attending onsite daily/weekly meetings ensuring emphasis is placed on resolving machine issues and improving performance by Review scheduling performance in terms of planned vs. unplanned and develop a strategy for achieving 100% Planned Repairs.
• Follow up for Review Consignment parts turnaround and inventory analysis.

Key Accountabilities

• Full time Based on customer site according to Mining Rotation.
• Manage the parts sales and service for the assigned Site by updating customer data, equipment population, market activity, and lost sales.
• Parts KPIs Analysis–Top Problems List – and initiate corrective actions based on historical problems and implement Maintenance Strategy.
• Review downtime reports and participate in Machine availability improvement.
  report inspections accurately to Maintenance Planning.
• Manage the component changeouts and forward relevant component information and the type of repair to the rebuild center.
• Actively promote Company Parts & Service programs, campaigns, and initiatives to maximize customer engagement and aftermarket revenue.
• Participate in reviews of overall equipment performance, to provide input into recommendations on major maintenance, upgrade, or component changeouts.
• Participate in Leading continuous improvement activities on site, ensuring a maintained Action Plan is available and updated frequently with customer.

Technical Reporting

• Provides detailed documentation of failures and failure analysis.
• Applying regular Basic Machine inspections according to Caterpillar recommendation.
• Receives and enters accurate technical information system using “CAT systems”
• Follow up Parts Technical Failures and Warranty Claims and update customer.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor's degree in mechanical or electrical engineering. TCDP foundational Level.
• Knowledge: Basic knowledge in Mechanical and Electrical Engineering.
• Technical Skills: Based on Mining Site Minimum Two Years.
• Language Skills: Proficiency in English language is essential.
• Experience: A minimum of 5 years of experience in Mining machinery, product support/aftermarket role with CAT dealerships or a recognized heavy equipment company.

Key Interactions

• Key Internal Contacts: Service. Product support. Warehouse. Logistics

• Purpose of Interaction: Discussing work orders and planning jobs. Daily operation and follow up requests progress. Review stock and parts availability. Collect Parts Lead time and shipments delivery updates

• Key External Contacts: Customers

• Purpose of Interaction: Daily updates and meeting, collect customer requests and priorities according to urgency

• Direct Reports: N/A