Job Summary

The Certified Senior Technician report directly to the Service Supervisor/Branch Manager. The responsibilities include but are not limited to the following: Responsible for the maintenance of the equipment sold and serviced by the company.  The Certified Senior Technician is capable of diagnosing machine/engine/marine systems by applying 7 step troubleshooting; Gathering all facts for failure analysis purpose safely and efficient

Key Accountabilities

• Must be able to meet all the requirements of a Senior Technician as well as work effectively with minimum supervision
• Ensure that work assignments are completed according to the time requirement guidelines
• The Certified Senior Technician is capable of diagnosing machine/engine/marine system by following 7 steps troubleshooting.  This include but are not limited to: cooling, air intake, exhaust, lubrication, fuel, electronics, hydraulics, powertrain, brake and steering systems.
• Perform gathering all facts that found on the failure products and service history on the Failure Analysis process.
• Demonstrates proper use of available diagnostic equipment and special tools which includes, but is not limited to: Multitool Plus, Transmission Test Box, Hydraulic Pressure Group, Hydraulic Flow Meter, ET Tools, etc
• Investigates price of exchange vs. cost of repair
• Ability to install attachments sold and serviced by the company
• Comply with routine reporting requirements by completing appropriate paperwork regarding work assignments, such as work orders, warranty paperwork and tracking of equipment time, etc

• Establishes and maintains communications with the branch supervisor/shop managers regarding assigned work orders and pertinent details regarding those work orders
• Conduct a safety assessment before and during doing the job, organizing the workstation and removing unsafe conditions.
• Works compatibly with other personnel of the Company, and able to understand and properly execute instructions given
• Give assistance to other department personnel as required
• Performs other duties and responsibilities as assigned by the Service Supervisor/Manager, may be assigned to specialize in specific areas

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: Technical High School or Diploma

Knowledge: Diesel Engine Systems Performance and Troubleshooting.Machine Systems Performance and Troubleshooting.Competent for advanced level technician assessment.Understands and uses exchange components when appropriate and aware of the various exchange items offers by Caterpillar.

Technical Skills: Ability to read and comprehend simple instructions.Ability to write simple correspondence.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to deal with problems involving a few concrete variables in standardized situations.Ability to use electrical and hydraulic schematics, blueprints, and drawings

Language Skills: English Language and Arabic is an advantage.

Experience: 6 Year minimum have experience on the heavy equipment repair and services

Key Interactions

Key Internal Contacts: NA

Purpose of Interaction: NA

Key External Contacts: NA

Purpose of Interaction: NA

Direct Reports: NA