Job Summary

The Certified Master Technician report directly to the Service Supervisor/Branch Manager. The responsibilities include but are not limited to the following: Responsible for the maintenance of the equipment sold and serviced by the company. The Certified Master Technician work closely with CVA team, sales, and service departments on providing timely information related to the health of the equipment; Provide relevant recommendations for maintenance, testing adjusting, troubleshooting, component replacement, and repair decisions to the PSSR or customer

Key Accountabilities

Must be able to meet all the requirements of a Master Technician as well as work effectively with no supervision

Ensure that work assignments are completed according to the time requirement guidelines

Work closely with CVA team, sales, and service departments on providing timely information related to the health of the equipment

Analyze condition monitoring input data

Provide relevant recommendations for maintenance, testing adjusting, troubleshooting, component replacement, and repair decisions to the PSSR or customer

Work closely with technical communicators by providing pertinent information to identify potential design/quality issues and improve troubleshooting processes

Utilize all electronic data and computer programs as required to perform job duties

Provide immediate feedback to customers or dealer personnel to avoid costly downtime and/or potential catastrophic failures

Investigates price of exchange vs. cost of repair

Prepare written reports and recommendations for appropriate actions as required

Ability to install attachments sold and serviced by the company

Comply with routine reporting requirements by completing appropriate paperwork regarding work

assignments, such as work orders, warranty paperwork and tracking of equipment time, etc

Establishes and maintains communications with the branch supervisor/shop managers regarding assigned work orders and pertinent details regarding those work orders

Conduct a safety assessment before and during doing the job, organizing the workstation and removing unsafe conditions.

Works compatibly with other personnel of the Company, and able to understand and properly execute instructions given

Give assistance to other department personnel as required

Performs other duties and responsibilities as assigned by the Service Supervisor/Manager, may be assigned to specialize in specific areas

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: Technical High School or Diploma

Knowledge: Diesel Engine Systems Performance and Troubleshooting.Machine Systems Performance and Troubleshooting.Competent for Expert Level Technician assessment.Caterpillar product system operation, testing adjusting and troubleshooting.Condition monitoring Level 1.Understands and uses exchange components when appropriate and aware of the various exchange items offered by Caterpillar.

Technical Skills: Ability to read and comprehend simple instructions.Ability to write simple correspondence.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to deal with problems involving a few concrete variables in standardized situations.Ability to use electrical and hydraulic schematics, blueprints, and drawings

Language Skills: English Language and Arabic is an advantage.

Experience: 10 Year minimum have experience on the heavy equipment repair and services

Key Interactions

Key Internal Contacts: NA

Purpose of Interaction: NA

Key External Contacts: NA

Purpose of Interaction: NA

Direct Reports: NA