Job Summary

• To enhance parts sales through direct customer engagement, thereby increasing Machinery Rental Alternatives (EJAR) market share and effectively maximizing parts and service deals within the assigned territory.

Key Accountabilities

• Consistently achieve sales targets.
• Develop and maintain exceptional long-term relationships with assigned customers based on trust.
• Conduct regular visits to customer projects and offices to generate additional business.
• Continuously identify new prospects to increase the company's market share and promote value-added services such as CSA, SOS, etc.
• Maintain in-depth product knowledge in the Parts and Service field, effectively utilizing this knowledge to benefit customers.
• Perform equipment inspections to established standards and provide customers with cost-effective solutions for their day-to-day maintenance issues.
• Efficiently manage the assigned territory by regularly updating information on customers, equipment population, market activity, competition, lost sales, and identifying potential for additional sales.
• Identify and promptly report sales opportunities across all Company divisions and strengthen business relationships within the customer organization at all levels.
• Always maintain a professional image and the highest level of integrity in all business dealings.
• Prepare and present selected training materials and participate in various shows and seminars.
• Perform any other duties as assigned by management from time to time.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Degree in Mechanical or Electronics Engineering.
• Knowledge: Adept at customer contact and projects confidence when speaking. Capable of effectively communicating with others. Knowledge of competitors’ strengths and weaknesses.
• Technical Skills: Product Knowledge: Visual inspection of machines. Proficient in office software programs, including spreadsheets, databases, word processing, and graphic presentation software.
• Language Skills: Written & spoken knowledge of the English & Arabic languages.
• Experience: 5 years of experience, preferably with JLG and light equipment dealer.

Key Interactions

• Key Internal Contacts: Product Support Manager
• Purpose of Interaction: Regular interaction to brief on customer visits and obtain feedback and direction.
• Key External Contacts:   
• customer. Supervisor/ Manager:
• Purpose of Interaction: Negotiating and securing Parts and Service sales deals. Product Support Manager.
• Direct Reports:  N/A