Job Summary

To effectively maximize Parts & Service sales within his assigned territory.

Key Accountabilities

• Consistently meet his sales targets.
• Develop and maintain excellent long-term relationships with assigned customers, based on trust.
• Perform various equipment inspections to the required standard, such as CTS, SOS, TA, etc., and provide his customers with the most cost-effective solutions to their day-to-day maintenance problems.
• Manage his assigned territory efficiently and effectively by continually updating information regarding customer, equipment population, market activity, competition, lost sales and identifying potential for incremental sales.
• Identify and promptly report sales opportunities for all Company Divisions.
• Maintain, at all times, a professional image and the highest level of integrity in all business dealings.
• Perform any other duties as assigned by management from time to time.
• Conduct regular customer site visits, prepare call reports, and follow up on identified Parts and Service opportunities in a timely manner.
• Actively promote Company Parts and Service programs, campaigns, and initiatives to maximize customer engagement and aftermarket revenue.

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: University Degree in Engineering.

Knowledge: Product Support Background.

Technical Skills: Basic Mechanical Engineering Skills.

Language Skills: English Advance Level

Experience: 5 years post-Apprenticeship service with CAT or recognized heavy equipment dealership in a Product Support environment.

Key Interactions

Key Internal Contacts: Parts. Product Support. Sales Department. Service Department.

Purpose of Interaction: To Check Required Spare Parts Availability. Check parts pricing. To receive the customer account. Check the maintenance progress.

Key External Contacts: Customers.

Purpose of Interaction: CMD Customers

Direct Reports: NA