Job Summary

• Lead the commercial development and sales of CORE Arabia service and technical offerings to existing and prospective customers in the oil & gas, industrial, mining and related sectors.
• Act as the commercial focal point from opportunity identification through proposal, negotiation support, award, handover to operations and post-award customer follow-up.
• Build a qualified sales pipeline, maintain customer relationships, capture market intelligence and provide accurate sales forecasts to support CORE Arabia growth and profitability.
• Coordinate internally with operations, workshop, technical, finance, supply chain and administration functions to ensure customer requirements are understood, priced, documented and handed over properly.

Key Accountabilities

• Develop and maintain a qualified opportunity pipeline for CORE Arabia services, repairs, refurbishment, maintenance, packaging, technical solutions and approved commercial offerings.
• Identify target customers, new accounts and vendor registration requirements; coordinate the required documentation internally until registration or prequalification is completed.
• Conduct customer visits, technical/ commercial discovery meetings and follow-ups to understand customer needs, equipment applications, priorities and decision criteria.
• Prepare and coordinate commercial proposals, quotations and presentations with technical, operations, finance and management input, ensuring scope, exclusions, pricing basis and delivery assumptions are clear.
• Support negotiation of commercial terms within approved authority limits and escalate pricing, contractual, liability, credit, discount or payment-term matters to management/ legal as required.
• Coordinate handover of awarded work to operations/ project execution, including agreed scope, customer commitments, pricing basis, delivery dates, special requirements and communication history.
• Maintain accurate CRM/ sales records, visit reports, opportunity status, forecast updates, customer correspondence and supporting documentation.
• Gather market intelligence on customers, competitors, market trends, planned shutdowns/ projects and potential demand for CORE Arabia workshop and technical services.
• Build and maintain relationships with customers, customer representatives, OEM/ technology partners and relevant internal stakeholders to support repeat business and customer satisfaction.
• Monitor post-award customer feedback, coordinate resolution of commercial/ service issues through the responsible internal functions & protect CORE Arabia’s reputation for reliability & responsiveness.
• Provide weekly/ monthly updates to management on pipeline, forecast, sales activity, key opportunities, risks, lost jobs & support needed to close strategic sales opportunities.
• Comply with Zahid Group and CORE Arabia policies, authority matrices, QHSE requirements, document control practices and approved sales/ commercial workflows.

Knowledge, Skills and Aptitude

• Educational Qualifications & Certifications: Bachelor’s degree in mechanical engineering, Industrial Engineering, Business, or a related technical/commercial discipline. Oilfield equipment experience is an advantage.
• Knowledge: Working understanding of oil & gas, industrial, mining and workshop/ service markets, including key customers, procurement channels and vendor registration practices. Understanding of sales cycle from lead generation, customer needs assessment, quotation and negotiation support through award, operational handover, invoicing support and after-sales follow-up. Ability to hold structured technical/ commercial discussions with customers and internal technical teams without exceeding delegated technical or financial authority.
• Technical and General Skills: CRM opportunity management, sales reporting and forecast discipline. Commercial proposal coordination, quotation review and presentation preparation. Good understanding of workshop/ service offerings, heavy equipment/ oilfield equipment terminology, repair/ refurbishment scope and customer documentation requirements. Microsoft Office proficiency, especially Excel, PowerPoint and Outlook. Ability to use ERP/ M3 information for sales follow-up where applicable.
• Language Skills: Fluent in English and Arabic (ideally)
• Experience: 5+ years of sales, business development, key account or customer-facing technical/ commercial experience, preferably in oil & gas, heavy equipment, industrial services or workshop/service environment.

Key Interactions

• Key Internal Contacts: General Manager. Service & Repair Centre Manager/ Workshop Supervisor. Finance / Supply Chain / Admin / M3 Support
• Purpose of Interaction: Sales planning, priority accounts, pipeline review and forecast updates. Escalation of strategic opportunities, pricing/ contract issues and customer risks. Weekly/ monthly sales reports and commercial initiatives. Technical proposal input, scope clarification, lead time, capacity and execution feasibility. Handover of awarded jobs and follow-up on job status/ customer priorities. Coordinate customer/ vendor registration, quotation support, credit/ payment follow-up, invoicing queries, PR/ PO/ document references and system data needed for sales execution.
• Key External Contacts: Customers/ Customer Representatives. OEM/ Technology/ Service Partners
• Purpose of Interaction: Regular sales meetings, site visits, presentations, opportunity follow-up and customer satisfaction discussions. Formal correspondence on enquiries, quotations, clarifications, awards and post-award commercial follow-up. Technical/ commercial coordination, solution clarification, partner support for proposals and feedback on customer requirements or service challenges.
• Supervisor/ Manager: General Manager
• Direct Reports:  NA