Job Summary

To maximize Parts Sales through field contact with the customers, thereby increasing the market share for Zahid Tractor.

Key Accountabilities

• Conduct daily visits to customer sites and projects to identify and generate parts and service opportunities.
• Perform daily inspections, including TA1, TA1.5, TA2, CTS, and TA‑Hydraulic inspections, on targeted equipment during site visits.
• Collect SOS samples as part of inspection activities.
• Utilize the CAT ET tool effectively to download, analyze, and verify machine fault codes.
• Prepare site visit reports and site studies and share them with Product Support department management.
• Use VisionLink (VL) to demonstrate its benefits and provide value‑added insights to customers.
• Work collaboratively with cross‑functional teams (Product Support and Service) to convert inspection findings into parts and service leads and site solutions.
• Build and maintain strong business relationships with customers at all organizational levels.
• Demonstrate comprehensive knowledge of Zahid Tractor capabilities in Parts, Service, and Financial Services, along with a good working knowledge of all company product lines.
• Carry out any other tasks as assigned by the Company from time to time.

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: Engineering Degree in Mechanical/Electronics

Knowledge: Customer requirements, territories, project and competitors’ strengths and weaknesses

Technical Skills: Product Knowledge, Machines visual inspection 

Language Skills: Excellent bilingual communication skills

Experience: 3 years, preferably with a Caterpillar Dealer.

Key Interactions

Key Internal Contacts: PSS Manager / PS Consultant

Purpose of Interaction: Regular interaction to brief on customer visits and obtain feedback and direction

Key External Contacts: Customers

Purpose of Interaction: Negotiating and securing Parts and Service sales deals

Direct Reports: NA