Job Summary

• Responsibility over OLGA STU’s accuracy
• Responsibility over PSE’s process and execution
• Responsibility for fleet, customer and opportunity updates

Key Accountabilities

• Accurate reporting through various sources
• PSE’s closure, participation and won ratios
• OLGA data accuracy: STU, fleet, customer updates
• CLM process of opportunities to PSSR’s

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: Bachelor in Engineering or Finance

Knowledge: Basic business background with Finance and Accounting training/courses. ERP system experience. Analytical skills and conversant to work with numbers. Parts and Service business exposure understanding the business model

Technical Skills: Presentation skills and structured approach to developing dashboards

Language Skills: Fluency in both English and Arabic

Experience:  3-5 years Product Support experience

Key Interactions

Key Internal Contacts: Regional PSSM’s. Services Growth Manager.

Purpose of Interaction: Analysing performance  to provide supporting data enabling improvement. KPI and Performance measurements addressing areas of focus/concern. PSE’s closure and rollout. Fleet updates. Opportunity management

Key External Contacts: Cat and Suppliers. 

Purpose of Interaction: STU validation. Update of data in OLGA interface.

Direct Reports: N/A