Job Summary

Responsible for carrying out in-depth evaluation and verification of the system capabilities and act as the intermediary between end-users and software developers, to ensure that product information is properly disseminated.

Key Accountabilities

Maintains records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.Monitors and responds to complex networking hardware and software problems.Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.Responsible for design, installation, and support of network communications, including LAN/WAN systems.Performs a variety of network engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.Provides assistance and oversight for information systems operations activities, including computer and telecommunications/communications operations, data control, LAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.Engaged in the operation and support of network facilities, including all communications equipment on various platforms.Involved in complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines).Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.Patches and maintains network continuously to meet security compliance standards.Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.Provide second level technical support to users concerning network system operations.Diagnose problems with network equipment and performs equipment repair or upgrades when appropriate.Schedule and monitor backup of network data. Periodically restore files, applications, and the entire system on other network hardware to test backup facilities.Install, configure, and maintain network cabling and other networking equipment such as hubs, switches, and UPS.Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: University degree in CS/IT/IS/IMS or equivalent, Master’s degree and or equivalent professional certificates are preferred.
• Knowledge: DevSecOps.Cybersecurity. Section IV Competency. 
• Technical Skills: Design principles: UI & UX, scalability etc.Troubleshooting.
• Language Skills: Fluency in both English and Arabic. both written and verbal.
• Experience: Minimum 4 years working experience or a master’s degree considered as exception with the right attributes. Preferred 4 years’ experience in one of the career paths (business analyst, software engineer, system engineer)

Key Interactions

• Key Internal Contacts: DSD Team. Operational Product Owners.
• Purpose of Interaction: Discuss issues on procedure, and configuration changes.Taking directions, and recommendations. Ensure the continuous alignment between business & solution.
• Key External Contacts: Vendors & Suppliers. Government.
• Purpose of Interaction: Manage third party implementation, support, licensing, and contracts. Ensure the continuous compliance with regulations.
• Direct Reports: