Job Summary

•  Assist the Manager – Imports in coordinating daily operations within the Imports Department.
•  Support in managing import documentation, compliance, and regulatory requirements.
•  Help monitor shipment schedules, ensuring timely delivery and tracking of goods.
•  Liaise with suppliers, freight forwarders, and customs agents as directed by the Manager.
• Assist in maintaining accurate digital records of import transactions and related correspondence.
• Aid in resolving import-related issues, including delays, discrepancies, and compliance concerns.
• Support the preparation of import cost analysis and reports for management review.
• Contribute to ensuring adherence to company policies and international trade regulations.

Key Accountabilities

• Assist all departments with inquiries related to freight forwarding, shipping, and transportation (both inland and overseas).
• Manage import and export operations in compliance with relevant regulations and export requirements through digital shipment tracker system.
• Coordinate sea freight export shipments, including bookings with appropriate shipping lines.
• Handle air freight and courier (e.g., DHL) export arrangements, ensuring timely bookings with airlines.
• Communicate effectively (both written and oral) with customs brokers to facilitate customs clearance at all ports of entry.
• Track and trace shipments; provide regular updates to departments regarding progress and any changes.
• Review and manage demurrage and detention charge bills, verifying accuracy and ensuring approvals and charge codes from the Ordering Department.
• Proactively identify operational issues and escalate them to the manager for timely resolution.
• Perform duties of other team members during their absence to ensure workflow continuity.
• Maintain accurate documentation and records in accordance with company protocols and standards.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor's degree in Shipping, International Trade, Supply Chain Management, Logistics, Import/Export, or a related field.
• Knowledge: Excellent Knowledge in Customs Clearance process in Saudi Arabia and GCC.
• Technical Skills: PC literacy with exceptional proficiency in MS Office.
• Language Skills: Fluency in both English and Arabic. Good communication skills, both written and verbal.
• Experience: Min 3 to 5 years handling one of the above fields.

Key Interactions

• Key Internal Contacts: Accounts Dept. Ordering Depts.
• Purpose of Interaction: Liaison and Coordination.
• Key External Contacts: N/A
• Purpose of Interaction: N/A
• Direct Reports: Sea & Air freight ops – Controller . Customs Clearance – Sup. Payments – Coordinator. Insurance/Claims & Export – Sup.