Job Summary

The Business Analyst will play a critical role in bridging business needs with technology solutions across Finance, DSD, and external technical vendors. This role is responsible for gathering and documenting business requirements, mapping end to end process flows, defining use cases, and ensuring alignment between SMEs, internal stakeholders, and solution providers. The ideal candidate will possess strong analytical abilities, excellent communication skills, and experience working in cross functional environments.

Key Accountabilities

Gather and document business requirements by conducting interviews, workshops, and deep‑dive sessions with Finance, DSD, SMEs, and other stakeholders.

Analyze business processes, identify gaps and pain points, and translate business needs into clear functional and non‑functional requirements.

Develop detailed process maps and workflow documentation (As‑Is and To‑Be), highlighting inefficiencies and recommending improvement opportunities.

Prepare and maintain Business Requirements Documents (BRD), Functional Specifications (FS), Use Cases, User Stories, and acceptance criteria to support solution design and delivery.

Coordinate cross‑functionally with SMEs, Finance, DSD, technical teams, ERP consultants, and external vendors to ensure alignment on business and technical expectations.

Support solution design by clarifying requirements, reviewing proposed solutions, and ensuring alignment with business processes and system capabilities.

Participate in testing activities, including test case reviews, user acceptance testing (UAT), issue validation, and ensuring deliverables meet defined acceptance standards.

Facilitate communication between business stakeholders and technology teams to ensure accurate interpretation and implementation of requirements.

Support change management efforts, including participation in training preparation, process documentation updates, and stakeholder alignment during transition phases.

Monitor requirement traceability throughout the project lifecycle to ensure proper implementation, validation, and closure of all defined requirements.

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: Bachelor’s degree in Business, Finance, IT, or related field.Preferred certifications: CBAP, PMP, PMI BA, IIBA, or similar.

Knowledge: Prior exposure to ERP implementations (e.g., Infor, SAP, Oracle) is a plus.

Technical Skills: Strong skills in process mapping tools (e.g., Visio, Miro, Lucidchart).Understanding of financial processes such as P2P, O2C, GL, Data Migration, or Reporting.Ability to write detailed business requirements, functional specs, and user stories.

Language Skills: Strong English proficiency (spoken and written) for requirements documentation, BRDs, FS, user stories, and stakeholder communication.Professional English (and Arabic - desired) proficiency preferred for coordination with SMEs, functional teams, and Finance users across Zahid Tractor.Ability to produce clear, structured, and precise documentation in English.Ability to facilitate discussions, workshops, and presentations in mixed Arabic–English environments.Strong listening and articulation skills to ensure accurate requirement gathering and stakeholder alignment.

Experience: Minimum 6 years of experience as a Business Analyst (Finance / ERP / Digital Transformation).

Key Interactions

Key Internal Contacts: F&A Dept.DSD Division.ERP Team.SMEs.PMO.Functional Leaders / Department Heads

Purpose of Interaction: For gathering requirements, clarifying financial processes (P2P, O2C, GL), supporting solution design, and coordinating UAT.For aligning business requirements with system capabilities, managing integrations, and coordinating technical workshops.For defining functional specifications, clarifying use cases, reviewing solutions, and supporting testing.For deep‑dive sessions, As‑Is/To‑Be process mapping, gap assessment, and validation of requirements.For coordinating project activities, ensuring alignment on deliverables, managing timelines, and supporting documentation.For reviewing business needs, validating requirements, approving design decisions, and supporting change management.

Key External Contacts: External Technical Vendors.Implementation Partners / Consultants.Software Providers.Third‑Party Integration Teams.External Auditors / Regulatory Advisors

Purpose of Interaction: For clarifying system capabilities, reviewing technical requirements, supporting integrations, and validating solution designs.For collaborating on BRD/FS reviews, coordinating design workshops, and ensuring proper alignment between business requirements and technical implementation.For guiding system configurations, discussing change requests, addressing system issues, and supporting UAT phases.For integrations with external systems, data migration activities, interface testing, and functional validations.When financial processes, compliance reforms, or system changes require validation or alignment with regulatory expectations.

Direct Reports: PMO Coordinator