Job Summary

Design, implement, and manage automation solutions and intelligent agents to improve productivity, streamline administrative tasks, and enhance operational efficiency across the ZG Ecosystem.

Key Accountabilities

• Develop and deploy automation workflows and intelligent agents using platforms such as Power Automate, UiPath, Zoho Creator, and AI frameworks.
• Integrate automation and AI agents with ZG enterprise systems and leverage Snowflake for analytics-driven optimization.
• Design and maintain AI-enhanced creative workflows, including prompt libraries, style guides, and templates for consistent content generation.
• Collaborate with cross-functional teams to embed AI tools into ideation, production, and campaign workflows, ensuring scalability and efficiency.
• Establish governance and quality control processes for automation and AI-generated outputs, ensuring compliance, security, and brand standards.
• Monitor performance and ROI of automation and AI initiatives, using dashboards and data insights to drive continuous improvement.
• Research and adopt emerging technologies in automation, AI agents, and creative AI tools to maintain future readiness.
• Train and support team members on best practices for automation and AI applications, fostering adoption and ethical use.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor’s degree in Computer Science, Data Analytics, or related field. Certifications in RPA tools (UiPath, Power Automate) and AI/ML fundamentals preferred.
• Knowledge: Strong understanding of automation frameworks and agent-based solutions. Knowledge of data analytics and integration principles.
• Technical Skills: Familiarity with ZG platforms: Salesforce, Infor, SAP SF, Zoho, Microsoft. Proficiency in automation platforms (e.g. Power Automate, UiPath). Experience with agent development frameworks and APIs. Ability to design data-driven automation solutions using Snowflake.
• Language Skills: Arabic and English proficiency.
• Experience: Minimum 3–5 years in automation development, AI projects, or digital transformation roles. Hands-on experience in building and deploying automation workflows and agents.

Key Interactions

• Key Internal Contacts: CoE. DSD / Business Units.
• Purpose of Interaction: Meet or exceed CoE overall performance & strategy. Ensure the continuous alignment between business & DSD & solution.
• Key External Contacts: Partners / Vendors / Consultants
• Purpose of Interaction: Manage third party implementation, support, licensing, and contracts. Ensure the continuous compliance with regulations.
• Direct Reports: Associates